What is RescueWell

Peer support for First Responders

RescueWell is First Responder peer support that is made up of specially trained peer support specialists, who are current or former first responders or members of the military. We are here to provide confidential and free support to you or members of your family. That means less explaining, better understanding and more useful help.

Who is it for?

First Responders and their families

Current or former fire fighters, police officers, sheriffs, emergency medical services personnel, emergency dispatchers or telecommunications operators, and their families.

How does it work?

Call 211 today

Step 1: Call 211
Step 2: Identify yourself as a current or former first responder, or a member of a first responder family, then answer a few screening questions.
Step 3: You will either be paired with a RescueWell Peer Navigator immediately or one will call you back within 24 hours.
Step 4: Your peer navigator will schedule a confidential phone or video conference appointment and listen to what is going on with you and your family. They can also connect you to any other resources you may need.
Step 5: Your peer navigator will follow up with regular check-ins over a period of up to six months.

What is Peer Support?

Peer support is a unique approach to providing emotional and psychological assistance to First Responders. In this program, peers are individuals who share similar experiences and challenges with the First Responder community. These peers are trained to offer a listening ear, guidance, and resources to those who may be struggling with the emotional toll of their profession. Peer support is built on trust, empathy, and the understanding that First Responders can often relate better to others who have walked in their shoes.

How Peer Support Helps First Responders:

Emotional Connection: Peer support provides a safe space for First Responders to share their thoughts and feelings without fear of judgment. The shared experiences between peers create a strong emotional connection that fosters trust and openness.
Validation: Knowing that someone else has experienced similar challenges can be incredibly validating. First Responders may feel less alone in their struggles, which can reduce feelings of isolation and stigma.
Crisis Intervention: Peers are trained to recognize signs of distress and can provide immediate crisis intervention when necessary. This can be a lifeline during critical moments when First Responders are dealing with the aftermath of traumatic events.
Resource Navigation: Peer support programs help First Responders navigate the complex web of available behavioral health resources. Peers can guide them to the right services and professionals, making it easier for them to access the support they need.

Effectiveness of Peer Support:

The effectiveness of peer support for First Responders is well-documented. Research and anecdotal evidence both point to its positive impact. Here are some key ways in which peer support is effective:

Reduction of Stigma: Peer support programs help break down the stigma associated with seeking help for mental health challenges. By connecting with peers who understand their experiences, First Responders are more likely to reach out for support when needed.
Improved Resilience: Engaging in peer support can enhance the resilience of First Responders. It equips them with coping strategies and a sense of camaraderie that helps them better manage the stress and trauma they face on the job.
Faster Recovery: When First Responders receive timely support and resources through peer connections, their recovery from traumatic incidents is often faster and more complete.
Reduced Burnout: By offering a support system within their community, peer support programs can help reduce burnout rates among First Responders, leading to a healthier, more sustainable workforce.